FAQ

FAQ'S

What methods of payment do you accept?

We accept all major credit cards/debit cards, UK-based Maestro and Solo cards. We do not accept Cheques, postal orders, Euro Cheques, Cash in any currency, Book tokens, Purchase orders, International wire transfers.

How do I know that you have received my order?

Once you've placed your order and upon successful payment completion you will be sent to an order confirmation page, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox, if you do not see your email please check your junk mail box. Once we have processed your order, you will receive a second email to let you know that your order has been dispatched and is on its way to you.

I am missing an item from my order. What should I do?

If you have an item missing from your parcel, please contact our customer service team customerservice@eartoear.net

How do I obtain tracking information for my order?

If your delivery requires a tracking number, your tracking number will be emailed to you as soon as you items are dispatched.